Política de envío

Overview

At Roosty’s, we’re committed to getting your order to you quickly, reliably, and hassle-free. All orders are shipped from our facility in Texas, USA, and we currently ship within the contiguous United States only.

Order Processing

  • Orders are typically processed within 1 business day (Monday–Friday, excluding holidays)

  • Orders placed after cutoff times may be processed the following business day

  • During peak periods, processing times may be slightly extended

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Shipping Locations

We currently ship to:

  • The contiguous United States only

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • U.S. Territories

  • International destinations

Shipping Options & Delivery Times

Standard Shipping

  • Estimated delivery: 3–5 business days

Delivery times are estimates and may vary depending on your location, carrier delays, or seasonal demand.

Shipping Costs

Shipping rates are calculated at checkout based on your order and location.

From time to time, we may offer:

  • Free shipping promotions

  • Special shipping offers

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email.
Please allow up to 24 hours for tracking updates to appear.

Delays & Issues

While we work with reliable carriers, occasional delays can happen. If your order is significantly delayed or appears lost, please contact us at:

hello@roostys.co

We’ll do everything we can to help resolve the issue quickly.

Incorrect Address

Please double-check your shipping address at checkout.
Roosty’s is not responsible for orders shipped to incorrect addresses provided by the customer.

If you spot an error, contact us immediately—we’ll do our best to update it before dispatch.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at:

hello@roostys.co

Include your order number and photos if applicable, and we’ll make it right as quickly as possible.

Returns & Refunds

We offer a 30-day return policy on eligible items.

  • Items must be unused, unopened, and in original packaging

  • We cover return shipping for damaged, defective, or incorrect items

  • For change-of-mind returns, customers are responsible for return shipping

  • Refunds are processed within 5–7 business days after inspection

For full details or to start a return, please contact:
hello@roostys.co

Questions

If you have any questions about shipping or your order, feel free to reach out to us at:
hello@roostys.co

Thank you for choosing Roosty’s 🐔