Refund policy
Refund Policy
At Roosty's, we're here to help you get the very best out of your flock, and we stand behind every product we make. If something isn't right, we'll do our best to make it right. 🐔
90-Day Hen Happiness Guarantee
We’re confident you’ll love having Roosty’s as part of your flock’s routine!
Every flock is different, and results can vary depending on your hens and their individual needs. That’s why we offer a 90-day money-back guarantee on your first order.
If you’re not happy with your experience, just reach out within 90 days of your first purchase and let us know how things are going. We’ll be happy to help with a full refund - no product return needed.
We may ask a few quick questions to make sure the product has been used as directed and to better understand your experience. Our goal is always to help you get the best possible results for your flock.
There's no need to return the product. Simply email us at hello@roostys.co, and we'll take care of the rest. 🐣
Returns (Unused Items)
If you've changed your mind, we also accept returns of unused, unopened products within 90 days of delivery.
To be eligible:
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The product must be unopened.
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The product must be in its original packaging.
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The product must be in new, unused condition.
Please contact us before returning any items so we can provide return instructions and, where applicable, a return shipping label.
The cost of return shipping is the customer's responsibility. If we provide a prepaid return shipping label, the cost of that label will be deducted from your refund.
Once your return has been received and inspected, we will issue your refund to your original payment method, less any applicable return shipping costs.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, we'll make it right.
Please contact us within 7 days of delivery and include:
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Your order number.
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A brief description of the issue.
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A photo of the damaged product or packaging.
Once we've verified the issue, we'll either:
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Send a replacement, or
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Issue a full refund.
We'll cover any shipping costs associated with verified damaged, defective or incorrect orders. ✅
Order Cancellations
Subscription Orders
We'll send you a reminder email approximately 5 days before your next subscription order, giving you time to make any changes before your payment is processed.
One-Time Orders
We begin processing orders quickly so they reach you as soon as possible.
If you'd like to cancel an order, please contact us as soon as possible. While we can't guarantee cancellations once processing has begun, we'll always do our best to help.
How to Request a Refund or Return
Simply email hello@roostys.co with:
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Your order number.
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A brief description of the issue.
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Photos, where applicable.
We'll get back to you as quickly as possible with the next steps.
Refund Processing
Approved refunds are:
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Issued to your original payment method.
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Typically processed within 5–7 business days of approval, although your bank or payment provider may take additional time to post the refund.
Opened Products
Opened or used consumable products cannot be returned.
However, they're still fully covered by our 90-Day Hen Happiness Guarantee, so if you've used the product as directed and haven't seen a difference in your flock, you're still eligible to request a refund. 🐓
Fair Use
Our 90-Day Hen Happiness Guarantee is designed to give every customer complete peace of mind.
To help protect the integrity of this policy for everyone, we reserve the right to refuse refund requests where we identify repeated abuse of our refund policy or a pattern of excessive refund claims.
Questions?
If you have any questions, we're always happy to help.